People, Process and Technology

I spent the last couple of days locked in a bubble talking to people about stuff that we sell. In this bubble I presented to a group around website redevelopment and why people seem to do it.

As usual I place the WCM part within the wider context of ECM and started by looking into the organisation and how it fits together from a very high level. Organisations exist for a reason and generally we can call this reason the business driver(s). From this reason we then get People. People come together to bring to life the reason or the driver. The interaction of the people we can call process.

So people drive process to deliver to the reason. Technology has evolved over time to support or enable the processes to help people do their jobs. Or at least that is the way that it should work. But does it really?

If we consider people, process and technology we can see that technology is only one third of the overall picture. Yet how much gets spent on this third, and how many projects start with this as the focus?